Standard Returns

Eligible products may be returned within 30 days of delivery.

To be eligible for a return, the product should generally be unused, in its original condition, and returned with applicable original packaging and accessories.

Customers should contact WAELO™ before sending a product back so that we can provide the appropriate return instructions.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, incorrect, or with an item missing, please contact us as soon as possible.

Please include your order number and photographs or other information that may help us investigate the issue.

If the issue is determined to be a fulfillment or product error, WAELO™ may provide a replacement, store resolution, or refund, depending on the circumstances and applicable product terms.

Change of Mind / Buyer's Remorse

Refunds are not automatically guaranteed simply because a customer changes their mind, no longer wants an order, or decides that a product is not suitable for them.

WAELO™ may consider exceptions on a case-by-case basis where permitted by applicable law.

Personal-Use Products

Certain products, including personal-use products, may have additional return restrictions for safety, hygiene, and product-integrity reasons.

Please contact WAELO™ before sending any such product back. We will provide instructions where a return, replacement, or other resolution is applicable.

Sale & Promotional Products

Sale, clearance, promotional, discounted, bundle, or special-offer products may be subject to different return, refund, replacement, or promotional terms.

Any specific terms displayed on the applicable product page or at checkout will apply to that offer.

Discounts and promotional offers do not automatically create an additional money-back guarantee.

Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the purchase, subject to payment-provider processing requirements.

The time required for a refund to appear in an account may vary depending on the customer's bank or payment provider.

International & Customs-Related Orders

International customers are responsible for understanding applicable import requirements and any duties, taxes, customs charges, or other fees imposed by the destination country.

WAELO™ does not control customs authorities and cannot guarantee the outcome or timing of customs clearance.

If an order is returned or rejected by customs, the applicable resolution may depend on the circumstances of the shipment and the destination country's requirements.