Shipping Policy

WÄELO™ CUSTOMER POLICY

Shipping Policy

Last updated: August 17, 2026

We want your order to arrive safely and efficiently. Shipping availability and delivery times can vary depending on the product, destination, fulfillment partner, carrier, and shipping method selected at checkout.

Order Processing

Orders generally require processing before they are handed to the shipping carrier.

For products fulfilled through third-party fulfillment partners, processing times may generally range from 1–5 business days before shipment.

Other WAELO™ products may have different processing times depending on the fulfillment partner and product.

If a product has a different processing estimate, the product page or checkout information may provide additional details.

Estimated Shipping Times

Estimated delivery times depend on the destination, shipping method, carrier, and fulfillment location.

United States — Regular Approximately 2–4 business days after fulfillment.
United States — Express Approximately 1–3 business days after fulfillment.
Canada Approximately 3–5 business days.
Other Supported International Destinations Approximately 3–5 business days after fulfillment.
Shipping times are estimates and are not guaranteed delivery dates. International orders may require additional time for customs processing.

Shipping Charges

WAELO™ may offer different shipping options depending on the product, destination, order value, and applicable promotions.

  • Free shipping
  • Paid standard shipping
  • Express shipping
  • Promotional shipping offers

Available shipping methods and applicable charges are displayed at checkout before an order is completed.

International Orders

International customers may be responsible for charges imposed by the destination country or customs authorities, including:

  • Import duties
  • Customs fees
  • Taxes
  • Brokerage or handling fees
  • Other applicable destination-country charges

WAELO™ does not control customs authorities or determine the amount of duties, taxes, or other charges imposed by a destination country.

Customs Delays

International shipments may be delayed by customs clearance or other destination-country procedures.

WAELO™ cannot guarantee that customs will release an order by a particular date.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order is returned because of an incorrect, incomplete, or insufficient address, additional shipping charges may apply before the order can be reshipped.

Lost or Damaged Packages

If your package appears lost, damaged, or otherwise has a delivery problem, please contact us at:

support@waelo.co

To help us investigate the issue, please include:

  • Order number
  • Customer name
  • Shipping address
  • Description of the issue
  • Photos, when applicable
Delivery issues may be subject to carrier and fulfillment provider claim requirements and applicable reporting deadlines.

Contact

If you have questions about shipping, delivery, or your order, please contact WAELO™ at:

support@waelo.co

Monday–Friday, 9:00 AM–5:00 PM U.S. Eastern Time, excluding major U.S. holidays.

WÄELO™ SUPPORT

Questions about your order?

Our support team is available to help with shipping and delivery questions.

support@waelo.co