Terms of Service

WÄELO™ CUSTOMER POLICY

Terms of Service

Last updated: August 17, 2026

Welcome to WÄELO™. These Terms of Service govern your use of waelo.co and purchases made through the Website. By accessing or using the Website, you agree to these Terms. If you do not agree, please do not use the Website.

1. About WÄELO™

WÄELO™ is a wellness and lifestyle brand offering thoughtfully selected products for everyday living, personal care, comfort, and wellness.

Products, services, pricing, and availability may change from time to time.

2. Eligibility

You must be legally capable of entering into a binding agreement to use the Website and purchase products.

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method associated with your purchase.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, specifications, and other information displayed on the Website are accurate.

However:

  • Product colors may vary depending on your device or display.
  • Packaging and product appearance may change.
  • Product specifications may be updated from time to time.
  • Product availability may change without notice.
  • Information may occasionally contain errors or omissions.

The product packaging and information supplied with a product should be consulted for the most current product-specific information.

4. Wellness Information

Information provided on WÄELO™ is intended for general educational and wellness purposes and is not intended to constitute medical advice.

Products are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated otherwise and permitted by applicable law.

Do not use information provided on this Website as a substitute for professional medical advice.

If you have questions about whether a product is appropriate for you, consult a qualified healthcare professional before use.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to:

  • Accept or reject an order.
  • Limit quantities of products purchased.
  • Correct pricing or product information errors.
  • Cancel orders where appropriate.
  • Refuse service where permitted by applicable law.

If we cancel an order after payment has been received, we will generally refund the amount paid for the canceled order.

6. Pricing

Prices are displayed on the Website and may change from time to time.

Promotional pricing, discounts, bundles, subscriptions, and other offers may be subject to separate terms.

The price applicable to your order is the price displayed at the time you complete checkout, subject to correction of obvious pricing errors.

7. Promotions

Promotional offers may be subject to additional terms.

  • Promotions may not be combined unless expressly stated.
  • Promotional pricing may be limited.
  • Discount codes may have expiration dates.
  • Certain products may be excluded from promotions.
  • Sale or clearance products may have different terms.

8. Shipping

Shipping availability, costs, and delivery estimates depend on the product, destination, shipping method, and other applicable circumstances.

Estimated delivery dates are estimates and are not guaranteed delivery dates.

Orders may experience delays caused by carriers, customs, weather, holidays, incorrect addresses, or circumstances outside WÄELO™'s reasonable control.

9. Returns and Refunds

Returns, refunds, replacements, and damaged-order claims are governed by our Refund, Return & Replacement Policy.

Certain products may have product-specific return, refund, replacement, or hygiene restrictions.

10. Subscriptions

Subscription purchases are governed by our Subscription Policy.

By starting a subscription, you authorize recurring charges according to the subscription terms presented at checkout.

11. Intellectual Property

All Website content, including WÄELO™ branding, logos, product names, images, text, graphics, designs, videos, layouts, and software, is owned by or licensed to WÄELO™ unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or commercially exploit Website content without written permission.

12. User Content

If you voluntarily submit reviews, photographs, testimonials, comments, or other content, you grant WÄELO™ a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for legitimate business and marketing purposes, subject to applicable law.

You represent that you have the necessary rights to submit the content.

13. Prohibited Uses

You may not use the Website to:

  • Violate applicable laws or regulations.
  • Commit fraud or deceptive activity.
  • Attempt unauthorized access.
  • Interfere with Website operation.
  • Introduce malicious software.
  • Copy Website content for unauthorized commercial use.
  • Impersonate another person or business.
  • Submit false or misleading information.
  • Abuse promotions, discounts, or refunds.

14. Third-Party Services

The Website may contain links to or integrations with third-party services.

WÄELO™ is not responsible for the practices, content, availability, or policies of third-party services.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the Website and its content are provided on an "as available" and "as is" basis.

WÄELO™ does not guarantee that:

  • The Website will always be available.
  • The Website will always be error-free.
  • Products will remain available indefinitely.
  • Delivery will occur by a particular date.
  • A product will produce a particular result.

Nothing in these Terms excludes rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, WÄELO™ will not be responsible for indirect, incidental, consequential, special, or punitive damages arising from your use of the Website or products.

Nothing in these Terms limits liability that cannot legally be limited.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless WÄELO™ and its affiliates, officers, employees, contractors, and service providers from claims arising from your violation of these Terms or misuse of the Website.

18. Governing Law

These Terms are governed by applicable laws of the State of Wyoming and applicable federal laws of the United States, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.

19. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on this Website with a revised "Last updated" date.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

WÄELO™ CUSTOMER SUPPORT

Questions about these Terms?

Contact WÄELO™ at support@waelo.co